PeriVerse
Periverse
Periverse
A community-based service that helps perimenopausal women recognise their symptoms and walk into a 10-minute GP appointment with a shared language, through a printed toolkit and an app.
PeriVerse is a community-based service that helps them recognise their symptoms and walk into a 10-minute appointment with a shared language their GP understands, delivered through a printed toolkit and a digital companion.
01
Onboarding
A gentle first run that learns your rhythm before asking for anything personal.
02
Press & Hold
03
GP Visit Prep
04
Printed Toolkit
Tencent E-Sign
Tencent E-Sign
Tencent E-Sign
An e-signature platform launched as a WeChat mini-program during the pandemic. It passed one million users and grew from a consumer tool into an ecosystem serving business and government clients.
The pandemic created an urgent need for contactless business solutions. Launched through a WeChat mini-program, this e-signature platform rapidly acquired over one million users and evolved from a consumer tool into a comprehensive ecosystem serving B2B and B2G clients.
Tencent Cloud Documentation 2.0
Tencent Cloud Document 2.0
Tencent Cloud Document 2.0
The documentation centre is the first stop for self-service support on Tencent Cloud. Within a month of launch, the redesign drove 41% more page views and 72% more user feedback, while unclear-content reports fell 28.8%.
Tencent Cloud’s documentation center is the first stop for self-service support across the full product journey. Within a month of launch, the redesign drove a 41% rise in page views and 72% more user feedback, while unclear-content reports fell 28.8%
Tencent Cloud Account System
Tencent Cloud Account System
Tencent Cloud Account System
The account system sits behind every entry to Tencent Cloud, from sign-up and verification to console sign-in. I restructured the flow around distinct user types, cutting monthly support feedback by 22% and feedback submissions by 400 within the first month.
Tencent Cloud’s account system underpins every entry to the platform, from registering and authenticating to claiming coupons and signing in to the console. This redesign restructured the flow around distinct user types, cutting monthly support feedback by 22% and reducing feedback submissions by 400 within the first month.
Matriarchal Knowledge Base
Matriarchal Knowledge Base
Matriarchal Knowledge Base
An interactive archive exploring how matriarchal societies once thrived in China, and how they were erased.
An interactive archive exploring how matriarchal societies once thrived in China, and how they were erased.
Hi, I’m Mio, a Service Design master’s student at the Royal College of Art in London, with nearly five years as a Senior UX Designer at Tencent. I love bringing product ideas to life.
Hi, I'm Mio! A Service Design master's student at the Royal College of Art, London, with nearly five years' experience as a Senior UX Designer at Tencent. I love bringing product ideas to life.
About me
About me
A cat person
A cat person
A cat person
I adopted three cats early in my career. In London I cat-sit on the side, because I can’t go without them.
I adopted three cats early in my career. In London, I even cat-sit on the side, I just can't go without them.
A strength training enthusiast
A strength training enthusiast
A strength training enthusiast
I train about five times a week and love pushing past my limits and getting stronger.
I train about five times a week, and I love every moment of pushing past my limits and getting stronger.
Gaming, coffee & books
Gaming, coffee & books
Gaming, coffee & books
In my downtime I dive into big games, but I’m just as happy with a quiet coffee and a good book.
In my downtime I dive into big games, but I equally treasure a quiet coffee with a good book.
Curious & always exploring
Curious & always exploring
Curious & always exploring
I love exploring new places and meeting new people and cultures. There’s always more to discover.
I love venturing into new places and meeting new cultures and people, there's always more in this world to uncover.
Experience
Experiences
Royal College of Art
Royal College of Art
Royal College of Art
MA Service Design
Master in Service design
Master in Service design
2025 – 2026
2025 – 2026
2025-Present
Freelance
Tencent
Tencent
Designer
Sr. UX Designer
Sr. UX Designer
2024 – 2025
2018 – 2023
2018-2023
Tencent
Tencent
Tencent
Senior UX Designer
Sr. UX Designer
Sr. UX Designer
2018 – 2023
2018 – 2023
2018-2023
Yi Yun Technology Shenzhen
Yi Yun Technology Shenzhen
Yi Yun Technology Shenzhen
UX Designer
UX Designer
UX Designer
2016 – 2018
2016 – 2018
2016-2018
Side Projects
Side Projects
Perimenopause Service Design
Perimenopause Service Design
Perimenopause Service Design
Service Designer
Service Designer
Service Designer
2026 – Present
2026 – Present
2026-Present
Matriarchal Knowledge Base
Matriarchal Knowledge Base
Matriarchal Knowledge Base
Product Designer
Product Designer
Product Designer
2026 – Present
2026 – Present
2026-Present
Xiaotu Xiepai
Xiaotu Xiepai
Xiaotu Xiepai
UX Designer
UX Designer
UX Designer
2024
2024
2024